5 Problems with your Current Staffing Agency
Hiring a staffing agency is supposed to be about convenience. They exist to help simplify your life and make it easier to run your business. There are many problems that you may encounter that limit the usefulness of a staffing agency. While it’s possible to overcome these problems, that kind of defeats the purpose of hiring a staffing agency to begin with. If you’re encountering any of these five problems, it’s probably time to consider a new staffing agency. After all, they’re supposed to be solving your existing problems, not giving you new ones to deal with.
1. Lack of Qualified Personnel
If a staffing agency doesn’t maintain a large enough pool of candidates, they may not be able to meet your staffing needs. Most agencies service a wide variety of clients, meaning they need to have a wide variety of candidates on hand at all times. Seasonal upticks or changes in the economy can quickly deplete a small pool of candidates. When you need a temp, you don’t really have time for them to source and vet new applicants. If you find yourself waiting for the temp agency to play catch up, you need to switch to a staffing agency that maintains an adequate talent pool.
2. Insufficient Access
Temp staffing needs don’t always arise during normal business hours. If a third-shift employee has an illness or emergency, can you really wait for your agency to open in the morning? While no staffing agency maintains a twenty-four hour presence, the best agencies are still accessible after hours. Answering services or on-call personnel can handle your staffing needs at any hour of the day or night. Make sure the agency you work with provides some means of handling after-hours staffing needs.
3. Training Lapses
Whether it’s required safety training, or training that’s specific to your business, you need temps to arrive with the skills and knowledge to perform their jobs. Lapses in training can endanger your employees and limit your productivity. A quality staffing agency can provide you with documentation confirming that temps have completed the required training. If temps are arriving without the basic training they need to perform the job, it’s time to start looking for a new agency.
4. Lack of Legislative Compliance
There are many legislative requirements that a staffing agency must comply with. If they fail to meet their requirements, the penalties can fall on your business. Everything from employee classification to insurance must be dealt with before the temp starts working. If not, the fines and penalties could end up costing you time, productivity, and money. Due diligence is the only way to ensure that your temp agency is meeting their legal requirements. Ask for documentation proving that the agency has met their requirements before putting a temp to work. If they can’t, or won’t, provide adequate documentation, it’s time for you to move on.
5. Lack of Diverse Service Options
As the temp employment field has grown more competitive, temp agencies have started to offer more services to their clients. This can be as simple as customized training, or as complex as HR and payroll administration. Working with a single provider for all of your business needs is always more cost-effective and convenient. Discuss your current and future needs with your temp agency. If the services they offer are too limited, don’t be afraid to shop around for an agency that offers more full-service solutions.